Refund policy
This policy applies when you have paid a Switch Nodehub quotation for a Trace Brief, Lattice Studio seat, or Switch Circle retainer. The website itself does not take payment. Last updated 1 August 2026.
Eligibility
Refunds are available only for fees actually received against a written quotation. Informational prices on the Pricing page create no payment and therefore no refund. Company-sponsored seats are refunded to the paying entity, not to the individual learner, unless the invoice says otherwise.
Timeframe
You must request a refund in writing (email is enough) no later than 14 days after the invoice date, and in any case before the second live session of a Lattice Studio programme has begun. Trace Brief refunds must be requested at least 48 hours before the booked sitting. Switch Circle refunds follow the cancellation rule below rather than the 14-day window once the quarter has started.
Full refund
A full refund applies if we cancel a cohort or sitting, if we cannot offer a reasonable alternative date, or if you cancel a Lattice Studio seat before any live session and within the 14-day window. A Trace Brief cancelled 48 hours or more before the sitting is refunded in full minus any non-refundable transfer fees charged by the bank.
Partial refund
If you withdraw after the first Lattice Studio session but before the second, we refund 50% of the seat fee. After the second session begins, no partial refund is due for unused remaining sessions. If a technical failure on our side prevents more than two live sessions from running and we cannot reschedule within 30 days, we refund a pro-rata amount for undelivered sessions.
Non-refundable items
Travel to the optional Pattaya clinic, third-party software licences you purchase, and bank or foreign-exchange fees on the original payment are not refunded. Group discount seats that have already started cannot be split into individual refunds for teammates who stop attending.
Refund process
Email info@switch-nodehub.digital with the invoice number, payer name, and reason. Put “Refund request” in the subject so it is not treated as a new enrolment. We confirm receipt within two working days and tell you whether the request meets this policy.
Processing time and method
Approved refunds are paid within 15 working days after approval, by the same method used to pay the invoice (Thai bank transfer or the original international transfer route). We do not send cash or store credit. Currency conversion differences are not topped up.
Cancellation
You may cancel a Switch Circle retainer at the end of the current quarter with 14 days’ written notice; unused review slots in that quarter are not cashed out. We may cancel or postpone a cohort for instructor illness or insufficient enrolment; in that case you choose a later seat or a full refund.
Exceptions
We may refuse a refund where materials were redistributed in breach of the Terms, where the contact form was used to place a fraudulent booking, or where a learner was removed from a cohort for abusive conduct. Statutory rights that cannot be waived under Thai consumer law remain available to individual learners who qualify as consumers.
Contact for refund requests
Switch Nodehub, Street: 3rd Road, Pattaya, Bang Lamung; City: Bang Lamung; State/province/area: Chonburi; Zip code: 20150; Country: Thailand. Phone: 0815 773 598. Email: info@switch-nodehub.digital.